Return & exchange policy

Return and Refund Policy

OastlerIMAGES is not required to provide a refund or replacement if you change your mind we also do not provide a refund for studio or wedding deposits as those funds are used to hold the day for you.

At OastlerIMAGES, your satisfaction is of upmost importance to us. Your happiness with the service and products that you receive is our top priority. Our website is designed to make your shopping experience as simple, It there are any issues with a product or service we have provided please contact us to arrange a refund or replacement following the instructions below. We ask that you please return the unsatisfactory items.

If you request a refund, it will be credited to the credit card or account currently used for your transaction. If you request a replacement, we will arrange for you to reorder the original items at no charge.

To request a refund or replacement, please fill out the return and reform form

Frequently Asked Questions: Returns and refunds

How do I send back returned items?

Return the products back to OastlerIMAGES. Depending upon what you are returning, we let you know whether to send the merchandise back by post or hand delivery.

How soon should I expect to see a credit from OastlerIMAGES?

After you have completed the return form please allow 2-3 business days for customer service to contact you. Once a refund has been credited to your account we will send you an email notification. Please allow 48 hours after receiving the email message for the credit to appear on your credit card.

Can I cancel an order I have placed but have not received?

Unfortunately, we cannot cancel or adjust any online orders. If you believe that you have placed an order in error, please email or contact us through the OastlerIMAGES contact page.